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Cebu Pacific (CEB), added self-service features to its online Manage Booking portal, enabling passengers to update their information, including name, birthday, nationality and salutations, within 24 hours from booking their flights.
Requests to correct misspelled names and other details are often raised through the airline’s call center and chat support.
The added self-service feature will ensure an improved customer experience, with faster resolution of their concerns.
“We have been enhancing our contactless experience and accelerating our digital initiatives because these provide quicker and safer options for our passengers,” explained Candice Iyog, CEB Vice President for Marketing and Customer Experience.
“Our customers remain at the heart of our business, so you can expect more enhancements from us that further support and enable a self-service journey for everyone,” she added.
CEB passengers will be able to make corrections to their first or last name within 24 hours from the time the booking is made, as long as they have not yet checked in for the flight.
This does not make bookings transferrable, but having this feature enables guests to easily correct details on their own, making the whole experience hassle-free.
Similarly, information such as birthdate, nationality, and salutations may also be corrected one time, at no cost.
These may be updated until two hours before scheduled time of departure, prior to checking in for the flight.
In cases of change of birth year resulting to an upgrade in passenger classification, such as infant to child or child to adult, corresponding fees may be paid online as well.
For information that need to be updated due to legal reasons, such as change in civil status, guests will only be required to submit documents supporting such for manual processing of our agents.
Requests may be submitted through https://bit.ly/CEBrequest
Apart from these, passengers may also update their contact information and addresses multiple times as necessary, provided that they have not yet checked-in for their flights.
Passengers can modify their information through https://bit.ly/CEBmanageflight.
Fill out necessary details on the Manage Booking page, then select which flight you’d want to modify.
Click on “Update Guest Details” and choose which item you need to update, and click continue until done.
For more information on Contactless Flight Guidelines, increased safety measures, network, travel document requirements, FAQs and the like, visit https://bit.ly/CEBFlightReminders.
This article was originally published by Manila Bulletin.