DHSUD achieves 100% resolution of complaints

The Department of Human Settlements and Urban Development (DHSUD) said it posted 100-percent resolution rate in handling complaints from January to July this year.

In a report from the Office of the President's 8888 Citizens' Complaint Center, the DHSUD also recorded 98.15 percent within the 72-hour compliance period.

The DHSUD received 433 concerns from January to July and was able to resolve all but eight within three days.

DHSUD Secretary Jose Rizalino Acuzar welcomed the excellent rating as an "inspiration" for staff members to work harder.

"This shall serve as an inspiration for all of us to strive better to achieve 100 percent compliance rate," Acuzar said in a news release on Friday.

"Pagbutihin pa natin ang pagbibigay ng paspasan at dekalidad na serbisyo sa ating mga kababayan. ‘Yan ang serbisyong tatak Bagong Pilipinas (Let’s improve in giving fast and quality services to our countrymen. That is the New Philippines service)," he added.

The 8888 complaints are being handled by the Strategic Communications and Public Affairs Service, led by Director Mario Mallari and under the supervision of Undersecretary Avelino Tolentino III.

PASPAS Serbisyo Aksyon Officers also handle regional offices, under the supervision of the DHSUD-Committee on Anti-Red Tape, chaired by Undersecretary Randy Escolango.